Need Advice

Tenants’ Union of Queensland (TUQ)

TUQ free statewide advice service for tenants- 1300 744 263
New hours of operation:   Mon, Wed & Thurs 9am – 12.30pm and Tue and Wed evenings 3.30pm – 7pm

Tenants’ Union office has a single advice line. If the line is busy keep trying!

If you are unable to call a 1300 number, or are outside Queensland, you can call the TUQ advice service in Brisbane on 07 3257 1108.

For information on common tenancy issues check out the Tenants’ Union of Queensland  Tenancy Fact Sheets .

Tenants have previously been able to contact their local Tenant Advice Service  for free advice and advocacy support in your local area.  However, due to State Government funding cuts almost all of these services have now closed.

Tenant Advice Services

Open – Tenants’ Union Caravan And Manufactured homes  (TUCAM) - 07 3852 2064
Statewide advice and advocacy support for caravan park tenants and manufactured home residents.
Tenants and residents can also call the TUQ advice line on 1300 744 263.

Online information for caravan park tenants and manufactured home residents is also available at www.camra.net.au 

Open – North Region  -  Morayfield – 07 5428 6011  = Currently only offering face to face assistance for complex matters and QCAT hearing assistance

Open – Ipswich and Surrounds  - Ipswich – 07 3281 5409

All other services as listed below are now closed.
Brisbane Region

Inner Northern Suburbs  - New Farm – 07 3358 3951 - Closed

Northern Suburbs  - Stafford – 07 3857 8686 - Closed

Inner Southern Suburbs  – West End – 07 3217 2041 - Closed

Logan/Albert/Beaudesert  - Logan – 07 3826 1500 - Closed

North Region  -  Morayfield – 07 5428 6011

Outer Northern Suburbs  - Zillmere -  07 3216 5111 - Closed

Outer Southern Suburbs   - Acacia Ridge – 07 3277 7583 - Closed

Wynnum/Manly/Redlands - TU Bayside - Wynnum – 07 3893 0016 - Closed

Regional Queensland

Atherton Tablelands  – Atherton – 07 4091 3128 / 1800 652 777 - Closed

Cairns and Surrounds
TU North Queensland Office
– Cairns - 1300 744 263 - Closed

Gladstone and Region TAAS - Gladstone – 07 4976 6360 - Closed

Gold Coast South TAAS - Palm Beach – 07 5598 3230 - Closed

Gympie and South Burnett TAAS - Gympie – 07 5482 7623 - Closed

Hervey Bay/Maryborough/Bundaberg
TU Fraser Coast Office – Pialba -  1300 744 263  or  07 4124 1523 - Closed

Ipswich and Surrounds  - Ipswich – 07 3281 5409

Mackay – Mackay – 07 4957 6334 - Closed

Mt Isa/North West Region  - Mt Isa – 07 4743 9659 or 1800 671 202 - Closed

Rockhampton/Central Highlands  - Rockhampton – 49279502 - Closed

Roma and District  - Roma -  46223477 - Closed

Sunshine Coast  - Nambour – 07 5476 0555 - Closed

Toowoomba and Surrounds  – Toowoomba – 07 4616 9707 - Closed

Townsville and Surrounds  - Townsville – 07 4772 5617 or 1800 772 561 - Closed

Whitsunday  - Proserpine – 07 4945 4288 - Closed

Residential Tenancies Authority – 1300 366 311
The RTA is the Queensland government authority that provides information and services related to residential and rooming accommodation tenancies.
Tenants, residents, lessors, agents and providers can  contact the Residential Tenancies Authority (RTA)  on 1300 366 311
To download RTA tenancy forms or fact sheets visit the RTA website at www.rta.qld.gov.au
The RTA also provides a free dispute resolution service to assist parties to exchange information and resolve tenancy disputes by voluntary agreement.
To access this free telephone conciliation service fill in an RTA Dispute Resolution Request form 16 and send it into the RTA.

The RTA must remain impartial and the RTA information service does not provide individual tenancy advice or advocacy support for tenants.

Tenants’ Union Statewide Advice Service - 1300 744 263

If you are a tenant seeking individual tenancy advice and advocacy support contact the Tenants’ Union statewide advice service.
(If you cannot call a 1300 number, or are calling from outside Queensland, you can call the TUQ 1300 advice service in Brisbane on 07 3257 1108)

For more Tenants’ Union resources for tenants, including tenancy fact sheets, and videos about going to the tribunal to solve a tenancy dispute, look under Info for tenants